www.ventureprinting.co.za
Contact: 0686365542
Email: info@ventureprinting.co.za
Venture Printing
Turning Creativity into Reality
Standard Returns Policy
We want you to be delighted with your purchase.
You can return your product to us if you are not completely satisfied, and we will either repair or replace it, or credit your account, subject to the terms below.
Please note that certain sections of this Policy do not apply to products offered for sale at discounted prices, because the original packaging is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging / shop soil. Details of these products will be made clear before purchase.
As this Policy forms part of the "The Venture Co T/A Venture Printing" Terms and Conditions, words defined in the Terms and Conditions have the same meaning in this Policy, unless indicated differently in the context. This Policy is not intended to limit your statutory rights in any way.
Change of Heart Returns
Should you no longer want a product purchased you may return it provided:
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You notify us within Seven (7) days of receiving the product.
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The product is unused and undamaged.
All parts and accessories need to be included and returned.
The product is to be returned at the consumer’s own cost. -
The product is in its original undamaged packaging, with all seals intact and all labels and stickers attached.
The product is to be repackaged suitably for return, as damages caused during transport may result in a refund refusal. Upon completion of return validation and product inspection, we shall replace the product, refund you or issue a coupon as per your choice.
At the sole discretion of Venture Printing, a handling fee of 10% may be levied on returns.
This process may take up to seven (7) days to complete.
Damaged Products & Products not seen before delivery
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Products need to be inspected and Venture Company Must be notified of any damaged or incorrect products within 48 hours of receipt of the product.
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Photographs of damages must be sent to Venture Printing prior to arrangement of collection. Photos to be emailed to info@ventureprinting.co.za
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The product is to be repackaged suitably for return, as damages caused during transport may result in a decline to refund or attract a levy where applicable.
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Upon completion of return validation and product inspection we shall replace the product, refund you or issue a coupon as per your choice. This process may take up to seven (7) days to complete.
Defective Products
We want you to receive defect-free products of good quality in good working order. The following are considered not to be defects and will not entitle you to a return.
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Faults resulting from normal wear and tear;·
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Damage resulting from:
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Negligence, user abuse or incorrect usage of the product;
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Electrical surges;
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Sea air corrosion;
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Inadequate care for the product;
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Alterations or additions to the product;
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In instances where the details and specifications of the product, were accurately described on the Website and commonly fit for its intended purpose, does not suit you.
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Where the consumer has been made aware of specific defects and the consumer agreed to receive the goods in that condition.
Cancellations And Returns/Refunds:
No cancellations and/or pausing on processing of an Order will be accepted once the artwork has been approved on any branded Goods including but not limited to T-shirts, Promo Items, Gifts, awards, and any custom-made Goods. The Client shall be liable for full payment of such orders.
Any Order is subject to cancellation by Venture Printing due to Acts of God from any cause beyond the control of Venture Printing (The Venture Co (PTY) Ltd), including (without restricting this clause to these instances):
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inability to secure labour,
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inability to secure power,
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Inability to secure materials or supplies,
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war,
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civil disturbance,
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riot,
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state of emergency,
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strike, lockout, or other labour disputes,
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fire,
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flood,
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drought,
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disease,
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legislation
In any such event, any monies paid by the Client to The Venture Co. (Venture Printing), shall be refunded in full by crediting the Client’s original method of payment.
Any Order is subject to cancellation by Venture Printing:-
a) if the Client breaches any term of these Terms and Conditions;
b) if the Client makes any attempt of compromise, liquidation, or sequestration;
c) if a judgement is recorded against the Client;
d) should its suppliers breach any of their/its/his/her obligations.
The Client agrees that Venture Printing (The Venture Co. (PTY)Ltd will be immediately and irrevocably released from any contractual damages, including consequential damages (whether contemplated or not) and penalty obligations should any event in the above two clauses.
Fully paid Orders that remain uncollected or undeliverable for 30 (thirty) calendar days will be donated to local charities and The Venture Co. (Venture Printing) shall not be liable for any damages or consequential damages as a result thereof.
It is the Client’s responsibility to ensure that Goods are returned to a designated collection point in their original packaging, regardless of the reason for the returns.
All requests for returns or credit must be initiated in writing by the Client within the Prescribed Time frames above.
No Goods may be returned or exchanged unless prior written authorisation has been obtained from The Venture Co. (PTY) Ltd / Venture Printing.
Any Goods returned at the Client’s request may be returned by a courier and which expense will be paid for by the Client.
Returns of non-faulty Goods may incur handling- or administration fees of 25% (twenty-five per cent) of the total value of the Order.
Any returns or replacements for incorrect Goods, not limited to incorrect branding, should be initiated in writing by the Client, in no more than 5 (five) days from receiving the Order.
Any complaint received after the 5 (five) day mark may be investigated. However, The Venture Co. (Venture Printing) does not guarantee return or replacement of the Goods
Should a client elect to return any Goods to Venture Printing, we will perform a quality check due to the Goods not being as expected, a thorough quality check will be done once again by Venture Printing. If the quality check is being done due to the lack of proof from the Client and the returned Goods are deemed correct in accordance with the Order details and the relevant approvals, the Goods will be returned to the Client and the Client will be billed for the extra courier costs incurred.
If any discrepancy is found on the return quality check, The Venture Co (PTY) Ltd (Venture Printing will be responsible for any replacements or reprints done thereafter, including courier costs incurred.
Unwanted Goods
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When unwanted Goods (undamaged and unused) are to be returned:–
a) The Client is responsible for returning the Goods to Venture Printing.
b) The delivery and/or courier costs on the Order are non-refundable.
c) The Client is responsible for the return courier costs.
d) If the Client received free delivery on the Order, the actual cost of that delivery will be deducted from the refund and the Client is responsible for the return courier costs.
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When unwanted Goods (undamaged and unused) are to be exchanged for other products, the replacements will be treated as a new Order. The Client will be refunded for the unwanted goods as stipulated in the above clause.
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If the Client returns only part of an Order of unwanted Goods (undamaged and unused), the following terms will apply:–
a) Courier costs for the order will not be refunded.
b) If the Client received free delivery on their Order the actual cost of the delivery will be deducted from the refund.
No returns shall be permitted on the following Goods:-
a) Branded Goods and memory sticks; and items of a personal Nature
b) Unbranded workwear with reflective tape;
c) Reduced To Clear or On Sale items.
d) Gift sets once ordered (excluding cases where items have been found to be faulty upon delivery/collection).
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Venture Printing will not provide a refund if the amount is less than R100.00 (One Hundred Rand) ex. VAT. Any refund less than R100.00 (One Hundred Rand) ex. VAT will be credited to the Client’s account and set off against the Client’s next Order.
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Refunds shall be processed within 30 (thirty) days from acceptance of the return of the Goods by Venture Printing.
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The provision of Goods and Services by Venture Printing through Online Orders (purchases made through “Add To Cart”) is subject to availability. In cases of unavailability, Venture Printing will refund the Client in full within 30 (thirty) days.
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Cancellation of Orders by the Client will attract a 25% administration fee.
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Venture Printing cannot be held liable for branding done by a third party.
Services carry no guarantee.
Under no circumstances shall The Venture Co. (PTY) Ltd T/A Venture Printing be liable for any consequential damages including loss of profits or for any delictual liability of any nature whatsoever, whether foreseen or not.
Under no circumstances shall The Venture Co. (PTY) Ltd T/A Venture Printing be liable for any damage arising from any misuse, abuse or neglect of the Goods